Wow...a lot of differences between you guys on what you got back...I am happy to see that you are getting customer service. I was told Cuddeback customer service sucks. I have a Trophy Cam and have never tried the video. I will next week because of your posts just to see if it works. It's good to know that if it doesn't I can send it back. I bought mine at Cabelas in May but it was the leftover 2010.
My camera has so far taken about 3,000 pics on the same set of 8 Energizer Lithium batteries since Memorial Day weekend. Out of 3,000, I had maybe a dozen white outs, 3 dozen blurry pics, and a couple hundred pics of (no animals) what I think is wind cause pics.
I've had Wildview, Stealthcam, Moultrie. This is by far the best I've had yet...
Thanks for reassuring me with your customer service!
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